FAQ

Frequently Asked Questions (FAQ)

We’re so glad you’re here! Whether you’re a returning patient or visiting us for the first time, here’s everything you need to know before your appointment at Orchard Eye Clinic.

Contact Information

📍 Address:
Orchard Eye Clinic
1111 E Cambridge St
Bolivar, MO 65613

📞 Call or Text: (417) 567-0288
📠 Fax: (417) 567-0244
📧 Email: hello@orchardeyeclinic.com

Clinic Hours

Monday – Thursday: 8:00 AM – 5:00 PM
Closed Fridays, weekends, and federal holidays

We are typically open during lunch hours except on Mondays—but if you’re planning to stop by over lunch, we recommend calling or texting ahead to make sure someone is available.

General FAQs

Do I need an appointment?

Yes, we see patients by appointment so we can give you the best possible care. You can request a visit by calling, texting, or using our convenient online scheduler.

If you're experiencing an eye emergency, please contact us—we'll do our best to work you in same-day. Learn more here.

Do you see children?

Yes! We see patients of all ages—from newborns to adults. The American Optometric Association recommends exams at:

6–12 months
Age 3
Before starting kindergarten
Every year after that

We make exams fun and stress-free for kids. Visit our Pediatric Eye Care page for more info.

How often should I get an eye exam?

We recommend a comprehensive eye exam every year for everyone, regardless of age or vision needs.

For diabetic patients: you should have a diabetic eye exam at least once a year, but you may need to be seen more frequently depending on your risk for or presence of diabetic retinopathy. Learn more here.

What should I bring to my appointment?

To help us give you the most accurate and efficient care, please bring:

Your medical insurance card(s) and vision plan card(s)
A valid photo ID
Your current glasses and/or contacts
A list of medications you're taking
Any questions or concerns you may have

What insurances do you accept?

We’re in-network with most major vision and medical insurance plans, including Medicare, Missouri Medicaid, and many employer-sponsored plans.

If you’re unsure about coverage, just call or text us—we’re happy to help check your benefits. For more, see our Insurance & Payment Info page.

Do you offer emergency eye care?

Yes. If you have sudden vision changes, flashes, floaters, eye pain, redness, or trauma, we offer same-day emergency eye care whenever possible. Learn more about symptoms and treatment on our Eye Emergencies page.

Can you manage my chronic eye conditions (like glaucoma, macular degeneration, or cataracts)?

Yes! We use advanced technology like Cone Contrast Testing, ERG, OCT, and ultra-widefield imaging to manage chronic conditions and monitor progression.

We co-manage with trusted local and regional specialists if surgery or further intervention is needed. Learn more about Cataracts, Glaucoma, or Age-Related Macular Degeneration.

Do I have to get the air puff test?

No worries—we don’t use the air puff test! At Orchard Eye Clinic, we use gentle, no-contact methods to check your eye pressure. Patients often tell us how much more comfortable their visit is without the puff.

Will I have to be dilated?

Sometimes, yes. Dilation helps us get a full view of your retina and optic nerve. If dilation isn’t ideal for you (due to driving or light sensitivity), we may be able to use digital retinal imaging instead.

Your doctor will discuss the best option with you during your visit. Visit our Eye Exams page for more details.

Do you sell glasses and contacts in-office?

We do! We offer:

A handpicked selection of affordable to designer frames

Value packages for Medicaid and second pairs
Three tiers of lenses with add-ons like no-glare, Transitions®, and blue light protection
Soft and specialty contact lenses

Learn more about our eyewear options or virtually try on frames here.

Do you offer financing?

Yes—we accept CareCredit and offer special discounts for second pairs of glasses. Ask our optical team for a personalized quote or visit our Payment & Financing page.

What’s your cancellation policy?

Please give us at least 24 hours’ notice if you need to cancel or reschedule. This helps us serve other patients who may be waiting for an appointment.